Frequently Asked Questions (FAQ's) IHS UK

• What version of adobe acrobat reader will work with your website?
• I have forgotten my Company Logon Details, what do I do?
• I have forgotten my Individual User login, what do I do?
• Why am I getting timed out after 20 minutes?
• Why can’t I select text to copy into another application from certain documents?
• I use AOL as my ISP, are there any known issues with the AOL web browser?
• What web browser do IHS products work correctly with?
• What web browser do our products work with correctly on the Macintosh platform?
• I can only see the first page of a document; all other pages are small little rectangles?
• What ports do I need to open up on my Firewall in order to use your Site?
• Can my Company access the site without having to enter in a username and a Password?
• We don’t want anybody from within our company accessing the website from home, is this possible?

• Q. What version of adobe acrobat reader will work with your website?
  A. Adobe Reader 4.0 – Reader 8. We recommend reader 6 and upwards.
  
  
• Q. I have forgotten my Company Logon Details, what do I do?
  A. Contact your admin person on site who looks after the account, or contact Ihs Directly for advice.
  
  
• Q. I have forgotten my Individual User login, what do I do?
  A. Use the forgotten link to have your details sent to your email address or contact IHS directly or .
  
  
• Q. Why am I getting timed out after 20 minutes?
  A. IHS  has a 20 minute timeout session manager that automatically times you out after 20 minutes of inactivity on the site for security reasons.
  
  
• Q. Why can’t I select text to copy into another application from certain documents?
  A. This is due to copyright restriction built into certain documents, or documents that are scanned images as opposed to true pdf files.
  
  
• Q. I use AOL as my ISP, are there any known issues with the AOL web browser?
  A. The Aol browser is a custom made version of Internet explorer for AOL users. The IHS website is not 100% compatible with this custom made browser.
  
  
• Q. What web browser do IHS products work correctly with?
  A. We strongly recommend Internet Explorer 5.5 or above for use with our website.
  
  
• Q. What web browser do our products work with correctly on the Macintosh platform?
  A. At present we recommend Internet Explorer 5.2 on a Macintosh.
  
  
• Q. I can only see the first page of a document; all other pages are small little rectangles?
  A. Solution Open up Adobe Reader and click on edit/preferences. There is a link down the left hand side called internet. Select this and there will a tick box called Allow fast web view. Un tick this option to resolve the problem.
  
  
• Q. What ports do I need to open up on my Firewall in order to use your Site?
  A. The website uses port 80 (Http).
  
   
• Q. Can my Company access the site without having to enter in a username and a Password?
  A. Yes, we can supply you with a blind login script, that will automatically log you into our site, Please contact Technical Support for more details.
  
  
• Q. We don’t want anybody from within our company accessing the website from home, is this possible?
  A. Yes, we can setup Ip Restriction for you, please contact Technical Support to discuss this further.

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Other information:

• BS 7671 - only available in hard copy
• Please remember to Log out of online services by pressing the Log Out button – if this is not done and you just close the browser the system will think you are still using the service.
• If you have a general enquiry on NBS Spec writer - please contact NBS directly
• We do not put international standards on the service unless adopted by BSI