Product Related FAQ's

• Q: Downloading a document takes me a long time. What shall I do?
  A: Should you find a selected document on our service slow to download there may be various reasons for these. As you may require this document urgently, an alternative option would be to follow the next instruction:
  • Right click the file you are looking to download
  • Click on “Save target as” and locate the area where you would like the document to be saved
  If this action does not work please contact us directly.
• Q: What shall I expect when trying to view the document BS 7671?
  A: The document will not appear on your online services, as this standard is only available in hard copy from our Retail department (if you are a Non BSI member) and BSI directly (if BSI members). Our retail department can be contacted via the following email address: emeastore@ihs.com or directly via telephone on 01344 328039.
• Q: Are international standards apart of the service?
  A: We do not have any international standards unless adopted by BSI.
• Q: I was using internet explorer on our account and it crashed. I was trying to log back into the service but it mentions that all licences have been used, yet I know I’m the only person logged on the service. What can I do?
  A: Whilst we recognize that this independent to you and whilst your internet has crashed, since you haven’t logged out of the system (you were forced), our system, still recognize you to be logged on and therefore that you still are using a licence. By default, our system will release the licence within 20 minutes and you will be able to log on.
  Don’t forget; Please remember to Log out of online services by pressing the Log Out button when finishing using the service allowing other users in your subscription to access the service.
• Q: Who is IHS?
  A: IHS was formerly known as Technical Indexes.
• Q: What does the acronym IHS stands for?
  A: Information Handling Services.