Customer Services
When you decide to use IHS you gain far more than just the use of a database. Our support services in the field combined with telephone helplines are second to none. We have considerable expertise in computer networking and installation of online and CD-ROM services, and provide guidance on hardware requirements as part of the service.
Once you subscribe to an IHS service you will receive on-site instruction (and a handy welcome pack) from one of our customer services representatives, who will also provide ongoing customer support throughout your subscription.
Frequently Asked Questions
If you are an existing customer and have a cutomer support question, please visit our frequently asked questions (
faq) section.
Customer Training
Our team of dedicated customer training area managers in the field provide support for all IHS customers, whatever their location.
Once you subscribe to an IHS service you will receive on-site instruction from one of our fully trained customer training area managers who have extensive product knowledge, and they will continue to provide ongoing field based customer support throughout your subscription.